Privacy Policy
Last updated February 8, 2026
Overview
RevivaGo LLC ("RevivaGo," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at revivago.com, use our mobile application, or receive our mobile IV therapy services.
Because we provide healthcare services, some of the information we collect is considered Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). We handle all such information in accordance with HIPAA requirements and applicable Arizona state law.
By using our website or services, you consent to the practices described in this Privacy Policy.
Information We Collect
Personal Information
When you create an account, book an appointment, or contact us, we may collect:
- Full name, email address, phone number, and date of birth.
- Service address (home, office, hotel, or other location where you receive treatment).
- Payment information (credit/debit card details processed securely through our payment processor).
Health Information
To safely provide IV therapy, we collect health-related information including:
- Medical history, current medications, and known allergies.
- Vital signs taken at the time of service (blood pressure, heart rate, oxygen saturation).
- Treatment records including IV formulations administered, dosages, and provider notes.
- Responses to medical intake questionnaires.
Usage & Device Information
When you visit our website, we automatically collect:
- IP address, browser type, operating system, and device identifiers.
- Pages visited, time spent on pages, and referring URLs.
- Interaction data such as clicks, scrolls, and form submissions.
How We Use Your Information
We use your information for the following purposes:
- Clinical care: To conduct medical screenings, deliver IV therapy services, and maintain treatment records.
- Appointment management: To schedule, confirm, and send reminders about your appointments via email and SMS.
- Payment processing: To authorize and process payments for services and manage billing inquiries.
- Communication: To respond to your questions, send service updates, and provide customer support.
- Safety & quality: To monitor service quality, investigate incidents, and improve our clinical protocols.
- Website improvement: To analyze usage patterns and optimize our website experience.
- Legal compliance: To meet regulatory requirements, respond to legal process, and protect our rights.
We may send you marketing communications about new services, promotions, or health tips. You may opt out of marketing emails at any time by clicking the unsubscribe link in any marketing email or contacting us directly.
Protected Health Information
As a provider of healthcare services, RevivaGo handles Protected Health Information (PHI) in compliance with HIPAA. Your PHI includes any health-related information that can be linked to your identity.
Under HIPAA, you have the right to:
- Request access to your medical records and treatment history.
- Request corrections to inaccurate health information.
- Request an accounting of disclosures of your PHI.
- Request restrictions on certain uses and disclosures of your PHI.
- Receive communications about your health information through alternative means or at alternative locations.
- File a complaint if you believe your privacy rights have been violated.
To exercise any of these rights, contact us at hello@revivago.com. We will respond to your request within 30 days as required by law.
Data Security
We implement technical, administrative, and physical safeguards to protect your information, including:
- Encryption of data in transit (TLS/SSL) and at rest.
- Secure authentication and access controls for our systems.
- Regular security assessments and monitoring.
- Staff training on data privacy and HIPAA compliance.
- Secure payment processing through PCI-DSS compliant processors (we do not store credit card numbers on our servers).
While we take reasonable measures to protect your information, no method of electronic transmission or storage is completely secure. In the event of a data breach affecting your information, we will notify you and applicable authorities as required by Arizona's data breach notification law (A.R.S. § 18-552) and HIPAA breach notification requirements.
Data Retention
We retain your information for the following periods:
- Medical records: A minimum of 6 years from the date of last treatment, in accordance with Arizona medical record retention requirements.
- Account information: For as long as your account is active, and for a reasonable period thereafter to fulfill legal and operational obligations.
- Payment records: For 7 years as required for tax and financial compliance purposes.
- Website analytics data: For up to 26 months, consistent with our analytics platform settings.
When information is no longer needed for the purposes described above, we securely delete or de-identify it.
Third-Party Services
Our website and services integrate with third-party platforms that have their own privacy policies:
- Stripe: Payment processing. Stripe Privacy Policy
- Twilio: SMS appointment notifications. Twilio Privacy Policy
- Google Analytics: Website analytics. Google Privacy Policy
We recommend reviewing the privacy policies of these third-party services. RevivaGo is not responsible for the privacy practices of third-party platforms.
Your Rights
In addition to your HIPAA rights described above, you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal and regulatory retention requirements.
- Opt-out: Unsubscribe from marketing communications at any time.
- Data portability: Request your information in a structured, commonly used format.
To submit a request, email hello@revivago.com with the subject line "Privacy Request." We will verify your identity and respond within 30 days.
Children's Privacy
Our website and online services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Our clinical services require patients to be at least 18, or to have the consent and presence of a parent or legal guardian.
If we learn that we have collected information from a child under 13 without parental consent, we will promptly delete that information.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and notify you by email if we have your contact information.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact
Questions or concerns? Email us at hello@revivago.com.